Rizen Solutions, we are committed to delivering high-quality services that meet our clients’ expectations. If you are not satisfied with our work, we offer a refund policy to ensure a hassle-free experience.
Payment Structure
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We follow a partial payment model:
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50% upfront payment before starting the project.
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50% remaining payment upon project completion.
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We offer refunds in the following cases:
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Before project completion:
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If you are not satisfied with the progress and request to discontinue, we will refund a portion of the upfront payment based on the work completed.
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If no significant work has been done, a full refund of the upfront payment will be issued.
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After project completion:
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If the final project does not meet agreed requirements, we will revise and improve the work based on your feedback.
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If you are still unsatisfied even after revisions, we will issue a partial refund, deducting the cost of the completed work.
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Non-Refundable Situations
Refunds will not be issued in the following cases:
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If the project is fully completed and approved by the client.
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If the client fails to provide necessary information or feedback required for project completion.
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If the dissatisfaction is due to changes in the client’s business strategy rather than our service quality.
Refund Request Process
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Clients must submit a refund request via email at contact@rizensolutions.com with a valid reason.
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Our team will review the request and respond within 5-7 business days.
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Approved refunds will be processed within 10 business days via the original payment method.
We strive for 100% client satisfaction and are always open to revisions before considering refunds. If you have any concerns, feel free to contact us to discuss possible solutions.
📩 Email: contact@rizensolutions.com
📞 Phone: +88 01670-199144